Complete the reservation via LuggAgent website within 24 to 72 hours.
Receive Confirmation Email
Receive the confirmation email from service@luggagent.com within 24 hours after payment.
If you do not receive it, please contact LuggAgent online customer support.
Send-Out Your Luggage
From the Airport: Our Agent will wait for you at the airport meeting point according to your chosen time.
From the Hotel: Follow the storage instructions to store your luggage at the hotel counter before 11 AM.
From Airbnb: Hand over your luggage to LuggAgent outside your Airbnb at the scheduled time.
Luggage Arrives At Destination
To Airport: Retrieve your luggage at the airport meeting point with our agent according to your chosen time.
To Hotel: Your luggage will arrive at your hotel counter before 9 PM.
To Airbnb: Luggage will be placed inside your room. Please provide the check-in instructions to the LuggAgent before 13:00 (local time).
FAQs
Can I specify the send-out/delivery time?
Where should I meet the driver after arriving at the airport?
Will the driver collect the luggage directly from me at the hotel?
Can orders be canceled or changed? What’s the deadline?
What happens if there is a natural disaster?
How will I get updates on my luggage status?
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Contact Us
Our customer service team is available 24/7, contact us via below social channels.
