Luggage Regulations

The Luggage Policy & Additional Instructions

Luggage Size & Weight Limitations

• The maximum weight allowed per luggage piece is 32 kilograms (70 pounds).
• The maximum dimensions allowed per luggage piece are 32 inches per side, with a total length + width + height not exceeding 180 centimeters.
• Sports equipment up to 230 cm, including ski bags, bicycle bags, and golf bags, is accepted.
• Luggage types that can be transported include suitcases, cartons, backpacks, bags, briefcases, strollers, and sports equipment.
• If you have items exceeding these specifications, please contact our 24-hour customer service for assistance.

Oversize & Overweight Luggage Charges

If your luggage exceeds the specified weight or size limitations, an additional fee will apply:

• $19 per item exceeding the weight limit.
• $19 per item exceeding the size limit.

If luggage exceeds the permitted dimensions upon collection, we reserve the right to cancel the service without issuing a refund.