隱私政策

行李特工有限公司 LuggAgent International Limited (‘行李特工’、'我們'、'我們'、'我們的') 致力保護及尊重您的個人隱私資料，並遵守適用法律下的隱私資料保障原則及規條。

請詳細閱讀本《隱私保護政策》。

• 條款範圍
  • 行李特工有權更新、修訂或修正本《隱私保護政策》的條款或任何部分，且無須事前通知，如果您繼續存取本網站或使用服務，即表示您接受更新、修訂或修正的《隱私保護政策》。如果您不同意本《隱私保護政策》的所有條款與條件，及/或日後 更新、修訂或修正的內容，您必須停止存取或以其他方式使用本網站及服務。
  • 因此，如果您希望存取和檢視現行版本的《隱私保護政策》，請繼續閱讀此網頁。
• 資訊蒐集
  • 當您使用本網站時，我們可能蒐集您提供給我們的您個人相關資料，以及您如何使用本網站的資訊，包括您何時開設使用者帳戶（下稱「使用者帳戶」）、造訪本網站，或預約任何想要的服務或使用服務。
  • 1） 開設您的使用者帳戶
    • 當您在本網站開設一個使用者帳戶，或修訂您使用者帳戶的任何資訊，我們都可能蒐集您的個人資料，例如您的姓名、電子郵件地址、使用者名稱、密碼及電話號碼。
  • 2） 預約服務或使用服務
    • （a） 當您造訪本網站，並預約任何想要的服務或使用服務時，我們可能蒐集和處理某些資訊（可能包含您的個人資料，或可能包含非個人識別資料但會連結到您的個人資料），包括但不限於以下載明者：您與我們之間以及您與其他業者之間的通訊內容（不論是透過電子郵件、即時通訊、私人通訊或其他方式）；
    • （b） 您使用本網站的細節（包括流量資料、位址資料及使用者使用的時間長短）；
    • （c） 對行李特工進行的服務相關調查以行李特工刊行、流通和散佈的通訊，您給予的意見和回覆；
    • （d）本公司的伺服器或本公司的第三方服務提供者的伺服器在您使用或存取本網站時自動蒐集和儲存的資訊（包括使用者帳戶的登入名稱及密碼、您電腦的網際網路協定（IP）位址、瀏覽器類型、瀏覽器資訊、造訪的頁面、之前或之後造訪的網站）。
  • 3) 為了您的支付安全並避免信用卡信息被濫用，付款後行李特工將可能需要您提供信用卡和有效身份證明複印件，以驗證信息完成預訂。出於隱私考慮，請務必遮擋身份證件號碼和信用卡號碼（只顯示信用卡后四位認證）。
• 資訊儲存
  • 我們從您收集的個人資料及其他資料可能會被移轉到本公司的伺服器或本公司的第三方服務提供者的伺服器，並由本公司的伺服器或本公司的第三方服務提供者的伺服器處理和儲存。
  • 行李特工將盡合理的努力，維持適當的實體、電子和組織程序，以確保您的個人資料及其他資料受到安全的處理，且符合本《隱私保護政策》，本公司也會防止此等資料不受到未經授權的存取，或未經授權的更改、揭露或破壞。
  • 我們收到您的資料後，會使用嚴格的程序及安全功能，努力防止他人未經授權的存取。行李特工未聲明、保證或承諾您提供給我們的個人資料隨時都會是安全的，且如行李特工已履行其義務，對於您因為您個人資料受到未經授權的存取或使用而遭受或產生的任何損失、損害、成本及費用行李特工在任何情況下均不須負任何責任。
  • 我們或我們選擇的第三方付費處理服務提供者執行的所有付費交易，都會使用線上加密技術來加密。您必須負責對您選擇的密碼保密，不將您的密碼告知任何第三方。
• 資訊使用
  • 行李特工不會將您的個人資料出售或出租給第三方。
  • 當您使用本網站或購買服務時行李特工會蒐集您的資料及其他資料，並使用這些資料來創造您的使用者帳戶、為您提供服務、持續改進本網站和服務，並為服務相關事宜與您聯絡。
  • 我們使用您的個人資料或其他資料，目的是要達到更快速的購買請求、提供更妥善的顧客支援服務，並即時通知新服務及特別方案。
  • 我們也可能不定時使用您的個人資料來聯絡您，邀請您提供您使用本網站後的意見，以協助我們改進本網站，或者如果您曾表示您同意收到特別省錢方案或促銷訊息，我們也可能對您提供此等訊息。如果您不希望收到特別省錢方案或促銷的通知，您可透過這些通知上的超鏈結回覆我們，告知我們您不想再收到這些通知。
• 資訊揭露
  • 我們可能不定時將您的個人資料及其他資訊分享和揭露給第三方，其中某些第三方可能位在您的國家以外的地方。我們會進行此等分享和揭露的情況包括以下所述者，但不限於以下情況：
    • 1） 為了成功完成您的預約，或以其他方式實行我們的《使用條款》；
    • 2） 如果您是網站的訪客，我們可能分享給您預約或計畫預約服務的相關業者；
    • 3） 如果您是其他業者，我們可能分享給與您提供的服務有關的訪客；
    • 4） 分享給我們聘僱來代表我們執行某些服務的第三方服務提供者（包括Google Analytics） ，例如網路主機管理、資料分析、行銷、市場研究，以及為您提供的其他顧客服務；
    • 5） 任何可適用的法律、法院命令或政府機關要求揭露資料；
    • 6） 在企業交易的情況，如果本公司進行出售、合併、被收購或其他企業重整或重組，您的個人資料可能被揭露、分享或移轉給具有控制權的法律實體，或其授權來執行本公司業務的第三方；
    • 7） 為了保行李特工的權利和財產，提供給我們的顧問、代理人或其他相關人士；
    • 8） 在任何其他情況，提供給您事前以書面同意的任何第三方。
  • 本網站可能出現一些鏈結，這些鏈結可能造成您離開本網站，及/或被帶往其他第三方網站。您應注意，您提供給這些第三方網站的任何個人資料並不受本《隱私保護政策》所規範，因此對於您因提供或讓此等第三方網站可取得個人資料或其他資料而遭受或發生的任何損失、損害、成本或費用行李特工不負任何責任。
• 資料存取與修正
  • 您可於此網站內查看或更改您的個人資料或發送電郵至service@luggagent.com要求查看或更改個人資料。在根據要求處理或更改個人資料時，我們有權查核要求提出者之身份，以核實他/她是確實有權作出處理或更改個人資料的本人。
• 了解更多
  • 如您對於隱私政策有任何疑問，請透過service@luggagent.com與我們聯繫。

Privacy Policy

LuggAgent International Limited (hereby known as “LuggAgent”) are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.

We may collect, process, use and disclose your information when you use this website www.luggagent.com and/or the LuggAgent App, and the services offered by LuggAgent or the third party operators through LuggAgent Platform as described in this Privacy Policy. When used in this Privacy Policy includes any person who accesses LuggAgent Platform or use the Services.

This Privacy Policy sets out the basis and terms upon which LuggAgent collects, processes, uses and/or discloses your information that is obtained from you when you access LuggAgent Platform and/or use the Services. Such information may include personal information relating to or linked to a specific individual such as name, residential address, telephone number, email address, travel document information or any such information we have requested and you have provided through LuggAgent Platform.

Please read this Privacy Policy carefully. By visiting LuggAgent Platform, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.

• Scope of Terms
  • • LuggAgent reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of LuggAgent Platform or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy, unless if the changes reduce your rights in which case we will ask for your consent. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, you must stop accessing or otherwise using LuggAgent Platform and the Services.
  • • Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.
• Collection of Information
  • We may collect Personal Information about you that you provide to us while using LuggAgent Platform and information about how you use LuggAgent Platform including when you open your user account, visit LuggAgent Platform or make reservations for any intended Services or using the Services. Providing your Personal Information to LuggAgent is always on a voluntary basis. However, we might not be able to provide you with certain services if you choose not to give us your Personal Information. For example, we cannot open your user account or make reservations for you if we do not collect your name and contact details.
  • 1) Opening Your User Account
    • When you open with us a User Account or amend any information of your User Account, we may collect your Personal Information, such as your name, email address, username, password and telephone number.
  • 2) Visit LuggAgent Platform, Making Reservations for the Services or Using the Services:
    • (a) When you visit LuggAgent Platform (even you have not registered an User Account or logged in), make reservations for any intended Services or use the Services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below: Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us, and between you and the Operators;
    • (b) Details of your usage of LuggAgent Platform (including traffic data, location data and length of user sessions);
    • (c) Feedback on and responses to surveys conducted by LuggAgent relating to the Services and newsletters which may be published, circulated or distributed by LuggAgent;
    • (d) Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to LuggAgent Platform (including the log-in name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited).
  • 3) When you use your mobile devices to visit LuggAgent Platform, we may collect information about you and your mobile device as stated above. This can include location information if you have consented and configured your mobile device to send us such information or upload photos with location information to LuggAgent Platform. Such location information will be used in the ways and for the purposes as stated in this Privacy Policy. For example, we may use your location to suggest nearby Services during your travel or provide personalised content. You can change your mobile device’s privacy settings at any time to deactivate the function of sharing location information. Please note some features of LuggAgent Platform may be affected if you turn off such location sharing function. Should you have any enquiries about your mobile devices’ privacy settings, we recommend you contacting your mobile services provider or the manufacturer of your device.
• If you make reservations for other individuals through LuggAgent Platform, we may request personal information about such individual. You must obtain all requisite consent of such individuals and ensure they are aware of, understand and accept this Privacy Policy prior to providing their personal data to LuggAgent.
• Storage of Information
  • The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirements that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.
  • When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.
  • We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.
  • LuggAgent will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.
  • Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. LuggAgent does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent LuggAgent has fulfilled its obligations under no circumstances shall LuggAgent be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
  • All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.
• Usage of Information
  • We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.
  • For example, LuggAgent will use Personal Information and other data collected through LuggAgent Platform or when making purchases for the Services to create your User Account, to provide you with the Services, to continually improve LuggAgent Platform and the Services, and to contact you in relation to the Services. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.
  • From time to time, we may also make use of your Personal Information to contact you for feedback on your use of LuggAgent Platform, to assist us in improving LuggAgent Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.
• Disclosure of Information
  • We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
    • 1) To successfully complete your reservations or otherwise implement our Terms of Use. We may share your information with Operators or third parties who deliver or provide goods and services or otherwise act on our behalf.
    • 2) If you are a visitor, to the relevant Operator in connection with a Services which you have made reservations for or intend to make reservations for.
    • 3) If you are an Operator, to any visitor in connection with the Services you are offering.
    • 4) To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
    • 5) If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
    • 6) Within the LuggAgent group of companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
    • 7) To our advisors, agencies or other parties concerned in order to protect the rights and property of LuggAgent.
    • 8) In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).
  • We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.
  • Your Personal Information may be transferred outside of your home country and outside of the European Union, for the above mentioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, LuggAgent will use reasonable endeavours to ensure that appropriate safeguards are in place. Such safeguards include but are not limited to (i) standard contractual clauses of the European Commission; (ii) the EU-US and Switzerland-US privacy shield; and/or (iii) any other appropriate cross-border transfer mechanisms.
  • There may be links present on LuggAgent Platform which could result in you leaving LuggAgent Platform and/or being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and LuggAgent is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.
• Cookies
  • Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access LuggAgent Platform and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use in our Cookies Policy.
• Your rights
  • You may at all times access, correct or erase your Personal Information through LuggAgent Platform via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at service@luggagent.com.
  • Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at service@luggagent.com. You may also request a copy of the information that we hold about you by sending your request by email at service@luggagent.com.
  • Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.
  • When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.
• Enquiries
  • If you have any questions about this Privacy Policy, please contact us by email at service@luggagent.com.