Return Policy

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Cancellation Policy

  • Cancel before 00:00, 3 days before the service date → US$10 handling fee
    (Example: Service date Oct 10 → cancel before Oct 7, 00:00)
  • Cancel after 00:00, 3 days before the service date → No refund

No-show / Late Arrival Policy

  • Late arrival over 30 minutes and unable to contact the customer → Treated as No Show
    • No refund will be issued


Flight Delay / Cancellation Policy

  • Flight delayed within 1 hour:
    LuggAgent will adjust the waiting time to match the actual delay.
  • Flight delayed more than 1 hour:
    LuggAgent may cancel the order and issue a 50% refund.
  • Flight cancellation notified 24 hours before service time:
    A US$10 cancellation fee will be charged.
  • Flight cancellation not notified 24 hours before service time:
    LuggAgent may cancel the order and issue a 50% refund.
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