LuggAgent International Limited (“LuggAgent”) recognizes the importance of protecting personal data and is committed to safeguarding your privacy in accordance with applicable laws and regulations.
LuggAgent complies with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Japan Act on the Protection of Personal Information (APPI),
and the Personal Information Protection Law of the People’s Republic of China (PIPL) to ensure the proper collection, use, processing, and protection of personal data.
This Privacy Policy explains how LuggAgent collects, uses, processes, and protects your personal data when you use our services.
By using this platform, you agree to the terms set out in this Privacy Policy. Please read it carefully.
LuggAgent reserves the right to update, amend, or modify this Privacy Policy at any time.
If any material changes are made that may affect your rights, we will notify you by email or public announcement, and where necessary, obtain your renewed consent.
If you do not agree with this Privacy Policy or any subsequent modifications, please discontinue the use of this platform and related services immediately.
While using this platform, LuggAgent may collect certain personal data from you. Such data may include, but is not limited to:
If you choose not to provide the required information, LuggAgent may be unable to provide certain services, such as account creation or booking confirmation.
Your personal data may be transferred to and stored on LuggAgent’s servers or those of our authorized third-party service providers.
We employ reasonable technical and organizational measures to protect your data, including encryption, access control, and secure backups.
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, such as:
When your data is no longer required, it will be deleted or anonymized.
LuggAgent may use your personal data for the following purposes:
To fulfill the luggage delivery services you have ordered, LuggAgent may, within the necessary scope, provide certain personal data — such as your name, delivery address, and the number of luggage items — to our partnered logistics companies.
Such data sharing is strictly limited to the purpose of providing the service, and all partners are required to comply with applicable data protection laws and regulations.
LuggAgent does not sell, rent, or exchange your personal data for any commercial purposes.
The primary third-party logistics partners currently include:
All data is transmitted and stored using secure encryption methods and is accessible only to authorized personnel.
In addition, the data transfer is limited to transmission from overseas servers (e.g., Hong Kong) to logistics partners located in Japan, solely for the purpose of performing the luggage delivery service.
All such data is processed and used only within Japan and does not constitute a cross-border transfer of personal information within Japan.
This data handling process complies with Article 24 of Japan’s Act on the Protection of Personal Information (APPI) and related guidelines.
It is classified as data provision by an overseas business operator to a service contractor within Japan, and is not considered “provision of personal data to a foreign country.”
LuggAgent complies with the requirements of GDPR, CCPA, APPI, and PIPL to ensure that all personal data transferred and processed across borders is appropriately protected.
Your personal data may be transferred to regions outside your country of residence (such as Hong Kong or Japan) to enable service operations and technical support.
We ensure that all cross-border transfers meet international data protection standards and implement the following safeguards:
To enhance your user experience, this platform may use cookies or similar technologies to record your preferences and activities.
You may disable cookies through your browser settings at any time, though some features may become unavailable.
For more details, please refer to our Cookies Policy.
In accordance with applicable data protection laws, you have the right to:
If you have any questions or requests, please contact LuggAgent, and we will respond as soon as possible.
If you are under 18 years of age, you must obtain consent from a parent or guardian before using this platform or providing any personal data.
LuggAgent does not knowingly collect personal data from minors.
LuggAgent processes personal data only to the extent necessary to provide our services, ensuring that all collection, usage, and retention comply with relevant legal obligations and the stated purposes.
LuggAgent will not use personal data for purposes unrelated to the original intent, nor share such data with unrelated third parties without explicit user consent.
We continuously improve our internal management systems and security measures to maintain the integrity and safety of personal data, ensuring that all users’ information remains protected when using our luggage delivery and related services.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at:
