Change before 00:00, 3 days before the service date → No Extra Fees
After the deadline, services are not guaranteed and require manual review. If changes and reservations are accepted, an emergency processing fee of US$25 will be charged. (Example: Service date Oct 10 → change before Oct 7, 00:00)
Cancellation Policy
Cancel before 00:00, 3 days before the service date → US$10 handling fee (Example: Service date Oct 10 → cancel before Oct 7, 00:00)
Cancel after 00:00, 3 days before the service date → No refund
No-show / Late Arrival Policy
Late arrival over 30 minutes and unable to contact the customer → Treated as No Show
No refund will be issued
Flight Delay / Cancellation Policy
Flight delayed within 1 hour: LuggAgent will adjust the waiting time to match the actual delay.
Flight delayed more than 1 hour: LuggAgent may cancel the order and issue a 50% refund.
Flight cancellation notified 24 hours before service time: A US$10 cancellation fee will be charged.
Flight cancellation not notified 24 hours before service time: LuggAgent may cancel the order and issue a 50% refund.
