Booking Process: Step 1️ Location Info >> Step 2️ Terms and Conditions >> Step 3️ Contact Info >> Step 4️ Time Info
Currency: US dollar
Delivery to Airbnb: Only allows ‘delivery to the host’ or ‘provide key password for agents to drop off luggage’. Delivery in person is NOT allowed.
Luggage GPS tracking during delivery.
30 mins free waiting for pickup and delivery, you will be charged USD 10 per 15 minutes afterwards. For any late situation, please refer to the order process policy.
USD 500/bag insurance doesn't include broken wheel and handle, fee of hotel and air ticket.
Luggage must not weigh more than 32kg (70lbs) and measure less than 32 inches (length and width total 180cm). Your luggage can be a suitcase, carton box, backpack, bag, briefcase, ski board bag or stroller.
If the luggage does not meet any of the legal rules, it will be refused even if the booking is a success. You must bear all the losses and any legal liabilities.
No refunds or cancellations within 72 hours. No order amendment within 24 hours.
For service areas in each city, please refer to the pictures below. If you have any uncertainties, please reach out to customer support.