Booking Process: Step 1️ Location Info >> Step 2️ Terms and Conditions >> Step 3️ Contact Info >> Step 4️ Time Info
Currency: US dollar
Delivery to Airbnb: Only allows ‘delivery to the host’ or ‘provide key password for agents to drop off luggage’. Delivery in person is NOT allowed.
Luggage GPS tracking during delivery.
30 mins free waiting for pickup and delivery, you will be charged USD 5 per 15 minutes afterwards. For any late situation, please refer to the order process policy.
Up to USD 1000 luggage insurance covers relevant costs incurred by delay, loss, and damage.
Luggage must not weigh more than 32kg (70lbs) and measure less than 32 inches (length and width total 180cm). Your luggage can be a suitcase, carton box, backpack, bag, briefcase, ski board bag or stroller.
If the luggage does not meet any of the legal rules, it will be refused even if the booking is a success. You must bear all the losses and any legal liabilities.
Cancellations made 72 hours before the service start time are eligible for a full refund, minus a USD 10 cancellation fee. Cancellations made after this deadline are non-refundable. Changes to the order can be made up to 24 hours before the service start time. If changes cannot be made after the deadline, resulting in a loss, the payment will not be refunded.
For service areas in each city, please refer to the pictures below. If you have any uncertainties, please reach out to customer support.