Book 72 hours before Pickup Time
Drop off your bags at counter and send us photo of luggage and storage receipt before your pickup time.
Meet at ground floor with 30 mins time slot.
EX：If you book 10:00 AM, driver will arrive between 10:00 AM - 10:30 AM.
We suggest that you book pick-up time at 2 hours later of your international flight / 1 hour later of your domestic flight arrival time.
EX：International flight arrivals at 11:45 AM, pickup time suggestion：1:45 PM - 2:15 PM
Bags will be delivered before 9:00 pm, same day.
We deliver your bag to the host. Please provide us host name & phone or room key password.
We suggest that you book delivery time at the latest 2 hours before your flight departure time.
EX：Flight departure time：5:45 PM, delivery time：3:45 PM - 4:15 PM
BEST DECISION EVER!!!!!!! Since it was winter time when we went there so we have a lot of stuff and luggage for the clothes alone so it added pa when we did shopping. Imagine carrying 30kgs per luggage while transporting which is such a hassle. I’d recommend getting this. Super convenient!!
This would have to be the best service ever for a traveller to use. We were very very nervous about leaving all our bags at the hotel and while we were waiting at the airport for them to arrive as it was our first time using this time of service. However we couldnt recommend are more convenient user friendly service. Our courier driver was wonderful. He was very apologetic due late traffic but thankfully the LuggAgent team had kept us up to date as we started to become concerned (first time jitters) Thanks to LuggAgent and our Japanese courier we will be using luggage drop offs all the time.
best service ever. my flight was at night time around 11 plus and my check out time was at 11am. so i use this service to take my 2 big luggage from my air bnb to and receive my luggage at around 7 plus . very punctual. the extra time still can visit other places without our heavy luggage
Didn’t expect that i will be booking this, it’s a must for those who love shopping. Haha. I had a big box for the omiyage which weigh 28kg and this helped me a lot. check out time for most hotels is 11am, my flight is 8:35pm on that day so i had no worries carrying my luggages, i was able to meet the driver on time, easy pick up location also. Thank you very much!
Founded in 2015. LuggAgent set out with the goal to solve the problem of luggage hassles that our fellow travelers face. Through an invitation from InvestHK, LuggAgent International Limited was formed in 2017.
Over the past 3 years, LuggAgent has managed to successfully penetrate 200 cities, build partnerships with dedicated logistics, partners, and establish strategic collaboration with Ctrip, Klook, Expedia, Tripadvisor, Cathay Pacific, to deliver over 300,000 luggages around the globe with no bags lost.
A simple idea, with a clear vision, became a global concierge that offers the luxury of time and freedom, essentially enabling travellers to achieve more on every single trip.
However, we do not intend to stop there. This year, we are building a technological platform with the objective to connect all stakeholders in the travel ecosystem, namely, Airports, Airlines, OTAs, Hotels, Banks, Shopping Malls, with 3rd party service providers and travellers. Only through such a integrated global network, that we could offer our fellow travelers a truly seamless experience. We want to do the heavy logistical lifting so that they can focus on the adventure.