How to Pack for Hotel-to-Hotel Luggage Delivery
To pack for hotel-to-hotel or airport luggage delivery, lock each bag, attach a name tag and keep the bag within 32 kg and 180 cm (oversized items such as ski bags: 25 kg and 250 cm). Your passport, cash, jewellery, medicine, fragile items and power banks stay in your day bag. Weapons and knives, flammables such as gas canisters, chilled or perishable food, live animals and irreplaceable items can't be sent at all.
Key takeaways
- LuggAgent's size limits are 32 kg and 180 cm for standard bags and 25 kg and 250 cm for oversized items (ski or snowboard bags, golf bags, bicycles, strollers).
- Passports, boarding passes, cash, cards, jewellery and other valuables are on the prohibited list, so they travel with you, not in the delivered bag.
- Spare lithium batteries and power banks are not allowed in checked baggage under IATA guidance. Keep them in your day bag, especially if the suitcase is going to the airport to be checked in.
- Bags are photographed at pickup and delivery to record their condition; take your own photos too, and report any damage at delivery (within 24 hours for hotel deliveries).
- Most services need to be booked at least 24–72 hours in advance; the exact cutoff is shown on the booking page (if you're picked up at an Airbnb or guesthouse, meet the driver in person at your chosen 09:00–11:00 pickup time with your bags; if your bags are delivered to one, send the full address and entry details by 13:00 local time on the service day, and you don't need to be there).
What can't you send with luggage delivery?
You can't send dangerous goods, valuables, documents, perishable food, animals or irreplaceable items. This is the prohibited list on LuggAgent's luggage rules page, which follows Article 4 of the Terms of Service:
| Category | Examples | What to do instead |
|---|---|---|
| Weapons and dangerous items | Firearms, ammunition, knives, swords | Leave at home; plan ahead for souvenir knives |
| Flammable, corrosive or toxic items | Fireworks, fuel, gas canisters, thinners | Buy locally and use up, or leave behind |
| Food that needs cold storage or spoils | Frozen or chilled goods, food that would expire in transit | Eat it, or carry it yourself |
| Money and valuables | Cash, securities, jewellery, antiques, artwork, precious metals | Day bag or hotel safe |
| Cards and tickets | Credit and debit cards, lottery tickets | Wallet in your day bag |
| ID and travel documents | Passports, boarding passes, admission tickets | Day bag |
| Irreplaceable items | Manuscripts, drawings, one-off recordings | Carry them yourself |
| Live animals | Pets of any kind | Not accepted |
| Religious and memorial items | Remains, memorial tablets, religious statues | Carry them yourself |
The terms also allow the company to refuse items that are otherwise dangerous or anything it decides it can't accept, so ask customer service before booking if you're unsure about something such as a spray can.
Souvenir knives catch many visitors out. A kitchen knife bought in Japan can't go in a delivered bag, so before you buy, plan how you'll get it home: ask the shop about shipping options, and check your airline's rules for checked baggage.
How heavy and how big can each bag be?
Each standard bag can weigh up to 32 kg and measure up to 180 cm; oversized items can weigh up to 25 kg and measure up to 250 cm. Bags over these limits may be declined or charged an extra handling fee, so weigh them at the hotel before handover.
| Type | Max weight | Max size | Examples |
|---|---|---|---|
| Standard bag | 32 kg | 180 cm | Suitcases, backpacks, bags, briefcases, cardboard boxes |
| Oversized item | 25 kg | 250 cm | Ski or snowboard bags, golf bags, bicycles, strollers |
Oversized items are priced separately; you'll see the total when you choose your luggage on the booking page. That matters for Australian and other Southern Hemisphere travellers heading to Japan for the December–February ski season: a full ski bag has a lower weight limit (25 kg) than a suitcase.
Should you lock your suitcase for luggage delivery? TSA locks explained
Yes: LuggAgent's packing tips ask you to lock each bag and attach a name tag. One built-in or clip-on lock per bag is enough. The lock matters most for the bag you'll later check in at the airport.
A combination lock with the red diamond mark of a TSA-accepted lock. Photo: 1971markus / Wikimedia Commons / CC BY-SA 4.0
When does a TSA lock matter?
A TSA lock matters if your trip includes a flight screened by the US Transportation Security Administration, for example a flight home to the US. TSA says recognised locks can be opened with its master keys, so they may not have to be cut, while other locks may be cut if officers need to open the bag (TSA). The packaging of the lock shows whether TSA can open it.
Don't over-lock
Extra padlocks, cable ties and straps don't make delivery safer, and on a bag that may be opened for security screening they can end up cut. Use the bag's own lock, set a combination you'll remember, and keep any keys in your day bag.
Power banks and lithium batteries: keep them in your day bag
Keep power banks and spare lithium batteries in your day bag. You'll need them during the day anyway, and if the suitcase is going to the airport, you'll check it in for the flight. IATA's passenger guidance says spare batteries are not allowed in checked baggage (IATA).
A portable power bank: on flying days it belongs in your cabin bag, not your suitcase. Photo: Santeri Viinamäki / Wikimedia Commons / CC BY-SA 4.0
The cabin limits are set by aviation authorities and airlines, and they changed in 2026. In Japan, from 24 April 2026, passengers may carry at most two power banks of up to 160 Wh each in the cabin, and may not charge them or charge other devices from them on board (Haneda Airport). Korea introduced similar limits from 20 April 2026 (Korea JoongAng Daily). Airlines can be stricter, so check yours before you fly.
Batteries fitted inside devices, such as a laptop or camera, are a separate case with their own airline rules. Since laptops and cameras are also valuable and fragile, the simplest answer is to keep them in your day bag too.
How to pack fragile items and souvenirs
LuggAgent's packing tips ask you to keep fragile items with you and to pack everything else so it won't shift or break. The damage cover excludes cosmetic or non-structural damage such as scratches, dents, wheels, handles and zips (Terms, Article 13), so packing well is your best protection.
- Fill the gaps: a half-empty suitcase lets items slide around. Use clothes or packing cubes to fill the space.
- Put heavy items at the wheel end: shoes and books at the bottom keep the bag stable when it stands upright.
- Wrap bottles and jars: wrap each one in clothing, seal it in a plastic bag and pack it in the centre, away from the shell. Anything truly breakable goes in your day bag.
- Check food labels: frozen, chilled or quickly perishable food can't be sent. Packaged snacks that keep at room temperature aren't on the prohibited list.
- Close everything properly: zip outer pockets shut and fold handles down so nothing catches.
What to put in your day bag
Your day bag holds everything you can't send and everything you'll need before your suitcase arrives. Hotel deliveries arrive by 18:00 or 21:00, depending on the option you choose, so plan for a full day without your suitcase.
| Item | Why it stays with you |
|---|---|
| Passport, boarding pass, tickets | ID and travel documents can't be sent |
| Wallet, cards, cash, jewellery | Valuables can't be sent |
| Medicine and prescriptions | Packing tips say to keep medicine with you |
| Power bank, spare batteries, charging cable | Not allowed in checked baggage; you'll need them all day |
| Laptop, camera, glasses | Valuable and fragile |
| Booking confirmation and hotel address | You'll need them if anything changes |
| Light jacket, umbrella, small toiletries | For the hours before your bag arrives |
On arrival day, take these out at the airport before you hand over your bags. On departure day, remember that liquids for the cabin follow your airline's carry-on rules.
Labels, bag count and photos before handover
Label each bag, check that the number of bags matches your booking, and take a photo before you hand them over. These three steps prevent most mix-ups at busy hotel front desks.
- Name tag: put your name as it appears on the booking and a phone number or messaging contact. Remove old airline tags and barcode stickers so the bag isn't confused with a past trip.
- Bag count: the number of bags should match your booking. You can add bags by messaging customer service; reductions need at least 24 hours' notice.
- Your own photos: photograph each bag from the outside, plus the contents if you like. At a hotel front desk, you also send a photo of your bags at reception to customer service.
- LuggAgent's photos: under the Terms (Condition Documentation), each bag is photographed at both pickup and delivery to record its visible condition.
Packed and ready: sending your bags from the airport or hotel
Packing well only helps if the bags reach you on time. If you're flying into Tokyo or Seoul, or moving between hotels, a same-day delivery service lets you hand bags over at the airport or front desk and spend the day hands-free.
How to use LuggAgent (3 steps)
- Book your route: choose the airport or hotel where the bags start and end, the date and the number of bags. Most services need to be booked at least 24–72 hours in advance; the exact cutoff is shown on the booking page. If you're picked up at an Airbnb or guesthouse, meet the driver in person at the pickup time you chose (09:00–11:00) with your bags; if your bags are delivered to one, send the full address and entry details (door code, key box or building access) by 13:00 local time on the service day, and you don't need to be there. Check sizes against the luggage rules.
- Hand over your bags: at the airport, meet the agent at the meeting point in your confirmation (handover hours 09:00–18:00; allow about 1 hour after landing; see airport meeting points). At a hotel, leave the bags at the front desk by your pickup time (09:00–11:00) and send a photo. Bags are photographed at pickup.
- Go hands-free: your bags arrive at your hotel by 18:00 or 21:00, depending on the option you choose. For a flight home, choose an airport delivery time at least 2 hours before departure. The details are on How it works.
Landing at Narita and staying in central Tokyo, hand your packed bags to the agent at the airport and head into the city with just your day bag:
Landing at Incheon and staying in Seoul, send your bags to the hotel and go straight to your first sight:
For service areas and delivery times, see Tokyo luggage delivery and Seoul luggage delivery.
FAQ
Can I put a power bank in a suitcase I'm sending?
It's best not to. Power banks aren't on LuggAgent's prohibited list by name, but if the suitcase is going to the airport you'll check it in, and IATA guidance doesn't allow spare batteries in checked baggage. In Japan, from 24 April 2026, cabin limits are two power banks of up to 160 Wh each.
Should I use a TSA lock for luggage delivery?
Any lock works for the delivery itself; LuggAgent asks you to lock each bag. A TSA-accepted lock helps if the same bag will be checked on a flight screened by US TSA, because officers can open it with a master key instead of cutting it.
What is the weight limit for luggage delivery?
LuggAgent's limit is 32 kg and 180 cm for each standard bag, and 25 kg and 250 cm for oversized items such as ski bags, golf bags, bicycles and strollers. Bags over the limit may be declined or charged an extra handling fee.
Can I send my passport or cash with my luggage?
No. Passports, boarding passes, cash, credit cards, jewellery and other valuables are on the prohibited list. Keep them in your day bag, together with your medicine.
What happens if my bag is damaged?
Report it when the bag is delivered, or within 24 hours for hotel deliveries; later claims aren't accepted. Bags are photographed at pickup and delivery, and cosmetic damage such as scratches, wheels and zips isn't covered; see the Terms, Articles 12 and 13.
Can I send souvenirs like sake or snacks?
Bottles aren't prohibited, but they're fragile, and LuggAgent's packing tips ask you to keep fragile items with you. If a bottle must go in the suitcase, wrap it and pack it in the centre. Frozen, chilled or quickly perishable food can't be sent.
Cover photo: Familydestinationsguide.com Images / Wikimedia Commons / CC BY 2.0
This article offers general travel tips for reference only. For actual services and conditions, please rely on the booking page and the latest official announcements.
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