Airbnb Collection & Delivery

*Please be sure to inform LuggAgent if the collection/delivery place is an Airbnb without front desk or reception. Airbnb cases would require 25USD of additional charge.

• Collection

Meet at the ground floor with a 30 mins time slot. E.g. Book 10:00 AM. Driver will arrive between 10:00 AM - 10:30 AM.

• Delivery

Only allows ‘delivery to the host’ or ‘provide key password for agents to drop off luggage’. Delivery in person is NOT allowed. Please provide the host’s contact number or the check-in key info.

Things to Note

1. 30 mins free waiting at the Airbnb, you will be charged USD 10 per 15 minutes afterwards. For example, if the collection time is 9:00-9:30 AM, then waiting fee applies from 9:31 AM. For any late situation, please refer to the order process policy.
2. You will be charged by credit card for additional bags which are not booked in the order. If you need to add bags to your order, please contact the customer support team.
3. The luggage weight must not exceed 32 kilograms (70 pounds), and the dimensions must not exceed 32 inches (with a total length and width not exceeding 180 centimeters). Your luggage can be a suitcase, cardboard box, backpack, bag, briefcase, ski bag, or stroller…etc. If the luggage is found to exceed the specified dimensions during check-in, we reserve the right to refuse acceptance or charge an additional handling fee. Please refer to the luggage regulation.
4. Please check your luggage upon pick up. Take a photo if you find something wrong for consultation with our customer service staff. After the luggage is confirmed as received, the service is complete and we no longer bear any responsibility.
5. Please check your luggage upon pick up. Take a photo if you find something wrong for consultation with our customer service staff. After the luggage is confirmed as received, the service is complete and the operator no longer bears any responsibility.
6. If the luggage does not meet any of the legal rules, it will be refused even if the booking is a success. You must bear all the losses and any legal liabilities.
7. Up to USD 500 luggage insurance covers relevant costs incurred by delay, loss, and damage, and does not include luggage handle and wheel damage, accommodations or airfare costs

Other Instructions You Need

• Airport Meeting Point Instruction
• Airport to Hotel Service Instruction
• Hotel to Hotel Service Instruction
• Hotel to Airport Service Instruction
• Storage Instruction
• Luggage Regulation