Airport to Hotel

Confirmation

You'll get a confirmation email from LuggAgent within 24 hours. If you don't see any confirmation, reach out to service@luggagent.com.

Airport to Hotel Luggage Service

• Collection

We suggest that you book collection time 2 hours later of international flight / 1 hour later of domestic flight arrival time. E.g. International flight arrives at 11:45 AM, pickup time suggestion：1:45 PM - 2:15 PM.

The driver will be waiting for you at the meeting point in the airport to collect your luggage in person. You will receive the meeting point instruction and airport map in the confirmation email.

• Delivery

To Hotel: Please send us the hotel booking confirmation document, the luggage will be delivered to the hotel and stored under your name.

To Airbnb: Only allows ‘delivery to the host’ or ‘provide key password for agents to drop off luggage’. Delivery in person is NOT allowed. Please provide the host’s contact number or the check-in key info.

Your luggage will be delivered before 9:00 PM, same day.

Things to Note

1. 30 mins free waiting for collection at the airport, you will be charged USD 5 per 15 minutes afterwards. For any late situation, please refer to the order process policy.
2. You will be charged by credit card for additional bags which are not booked in the order. If you need to add bags to your order, please contact the customer support team.
3. The luggage weight must not exceed 32 kilograms (70 pounds), and the dimensions must not exceed 32 inches (with a total length and width not exceeding 180 centimeters). Your luggage can be a suitcase, cardboard box, backpack, bag, briefcase, ski bag, or stroller…etc. If the luggage is found to exceed the specified dimensions during check-in, we reserve the right to refuse acceptance or charge an additional handling fee. Please refer to the luggage regulation.
4. Please check your luggage upon pick up. Take a photo if you find something wrong for consultation with our customer service staff. After the luggage is confirmed as received, the service is complete and we no longer bear any responsibility.
5. If the luggage does not meet any of the legal rules, it will be refused even if the booking is a success. You must bear all the losses and any legal liabilities.
6. Up to USD 500 luggage insurance covers relevant costs incurred by delay, loss, and damage, and does not include luggage handle and wheel damage, accommodations or airfare costs