Airport to Hotel

You'll get a confirmation email from LuggAgent within 24 hours. If you don't see any confirmation, reach out to service@luggagent.com.

From Airport

Our agent will be waiting for you at the meeting point for in-person collection.

Please note if you arrive at the meeting point more than 30 minutes after your scheduled time, a waiting fee of $10 will be charged for every 15 minutes. E.g. If your booking is for 11:00-11:30, and you arrive after 11:30, extra waiting charges will apply.

If you anticipate arriving at the meeting point earlier or later than planned, please notify our customer service team in advance to receive the necessary support.

To Hotel / Airbnb

To Hotel: Please share the hotel booking name and number to customer service at least 1 day prior to the service date, the luggage will be delivered to the hotel and stored under your name. Please ensure that your hotel offers storage services. If not, please inform customer service at least 24 hours in advance as we need to arrange for a face-to-face pickup, which will incur an additional fee.

To Airbnb: Only allows ‘delivery to the host’ or ‘provide key password for agents to drop off luggage’. Delivery in person is NOT allowed. Please provide the host’s contact number or the check-in key info.

Things to Note

30 mins free waiting for collection at the airport, you will be charged USD 10 per 15 minutes afterwards. For example, if the collection time is 9:00-9:30 AM, then waiting fee applies from 9:31 AM. For any late situation, please refer to the order process policy.
You will be charged by credit card for additional bags which are not booked in the order. If you need to add bags to your order, please contact the customer support team.
The luggage weight must not exceed 32 kilograms (70 pounds), and the dimensions must not exceed 32 inches (with a total length and width not exceeding 180 centimeters). Your luggage can be a suitcase, cardboard box, backpack, bag, briefcase, ski bag, or stroller…etc. If the luggage is found to exceed the specified dimensions during check-in, we reserve the right to refuse acceptance or charge an additional handling fee. Please refer to the luggage regulation.
Please check your luggage upon pick up. Take a photo if you find something wrong for consultation with our customer service staff. After the luggage is confirmed as received, the service is complete and we no longer bear any responsibility.
If the luggage does not meet any of the legal rules, it will be refused even if the booking is a success. You must bear all the losses and any legal liabilities.
Up to USD 500 luggage insurance covers relevant costs incurred by delay, loss, and damage, and does not include luggage handle and wheel damage, accommodations or airfare costs.

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